Enter you email and tracking #

Tracking your package is simple and secure. Once your shipment is processed, you will receive a unique tracking number via email or SMS. You can enter this number on our online tracking portal or mobile app to view real-time updates on your package’s status, including dispatch, transit locations, and estimated delivery time. For additional assistance, our customer service team is available to help you with any tracking inquiries.

We understand that reliable delivery is critical, and we take full responsibility when our service falls short. If you experience a delay, loss, or non-delivery, please be assured that we’re here to help. Here’s what you can do:

• Contact Our Support Team:
  Immediately reach out to our customer service with your order and tracking details. We will launch an investigation to identify and address the issue.

• Investigation and Real-Time Updates:
  Our team reviews tracking information and coordinates with delivery partners to understand the situation. We keep you informed throughout the investigation process.

• Remedial Options – Reshipment or Refund:
  If the investigation confirms our error, we offer a reshipment of your order or a full refund. Our goal is to restore your confidence and ensure your needs are met promptly.

• Claims Process:
  We have a formal claims process for significant delays or non-delivery. With necessary details and supporting evidence provided by you, compensation may be issued based on our service commitment and the value of your shipment.

• Ongoing Service Improvement:
  Every incident helps us improve. We continuously evaluate and adjust our processes to minimize future delivery issues and provide a consistently reliable service.

We provide a full range of courier and logistics services to meet your needs. Our offerings include same-day delivery, next-day shipping, scheduled pickups, and express international shipping. Additionally, we handle freight logistics, warehousing, and specialized delivery solutions for fragile or time-sensitive items. Each service can be tailored to your schedule and requirements to ensure a seamless shipping experience.

Your package’s security is our top priority. We use GPS tracking, secure handling procedures, and temperature-controlled vehicles (when necessary) to ensure that your shipments are safe and secure throughout the delivery process. Our facilities and vehicles are monitored round the clock, and our team undergoes regular training on best practices in handling, securing, and transporting items. In case of unforeseen events, our dedicated customer service team is ready to support you.

Delivery times depend on the type of service you choose and the destination.

• Same-Day Delivery: Available for local shipments within designated metropolitan areas.

• Next-Day Delivery: Offered for regional shipments arriving on the next business day.

• Standard Shipping: Typically takes between 2-5 business days for domestic shipments.

• International Shipping: Transit times vary by destination and customs processing, usually ranging from 5-15 business days.
  Please note that delivery times are estimated and subject to external factors such as weather or customs clearance.

Our dedicated customer support team is here to help you with any questions or issues. You can reach us by:

• Phone: [Your Support Number]

• Email: [Your Support Email]

• Live Chat: Available on our website during business hours

• Contact Form: Fill out the form on our “Contact Us” page for a prompt response
  We strive to respond to all inquiries within one business day to ensure your questions are answered as quickly as possible.

Absolutely. We offer specialized packaging and handling services for fragile and high-value items. When shipping items that require extra care, please inform our customer service team during the booking process. We can provide additional packaging materials, insurance options, and secure handling procedures to ensure your items are transported safely. Customized arrangements can be made for unique or bulky items as well